This Privacy Policy explains how AESTHYX LIMITED CO. collects, uses, stores and protects personal information when people visit this website, contact the studio, or book services at the glow serum bar. It was written and is maintained by the developer Aesthyx on behalf of the company, and it applies to every page of this site together with any enquiry sent to our team. AESTHYX LIMITED CO. operates from 256 S 2670 E, St George - 84790-6412, United States (US). By using this website you agree to the practices described here, and if you do not agree you are welcome to contact the studio instead of submitting information online.
1. Who We Are
AESTHYX LIMITED CO. is a company that blends clinical skincare research with an aesthetic lab bar. Our studio, where the glow serum bar operates, is located at 256 S 2670 E, St George - 84790-6412, United States (US). In this policy the terms we, us and our refer to AESTHYX LIMITED CO., and the terms you and your refer to any person who visits this website or contacts the studio. The developer Aesthyx designed this site and maintains its technical content. When you have a question about this policy you may write to help@aesthyx.lat or call +13203083916 and a member of the team will respond.
Because the studio handles information about skin condition and treatment preferences, we treat that material with particular care. This policy describes what we collect, why we collect it, how long we keep it and what choices you have. It is written to be read without legal training, and where a term has a specific meaning we explain it in ordinary language.
2. Information We Collect
We collect information in a few distinct ways. The first is information you give us directly, such as when you complete the contact form, send an email, telephone the studio, or attend an appointment. The second is information gathered automatically as you browse the site, such as the pages you view and the general region from which you connect. The third is information created during the delivery of our services, including appointment notes, treatment records and formula details held at the bar.
The categories we may collect include the following. Contact identifiers such as your name, email address and telephone number. Appointment details such as the service you requested and your preferred times. Enquiry content, meaning the subject and message you send through the contact form. Technical data such as browser type, device category and approximate location derived from an internet address. Service records such as readings taken at the glow meter dial, patch test results and the batch letters of formulas prepared for you.
We do not ask for payment card numbers through this website, and we do not request government identification through the contact form. Please do not send sensitive documents through the form, and instead arrange a secure method with the studio by calling +13203083916.
3. How We Use Information
We use personal information to answer enquiries, to schedule and deliver appointments, to prepare and adjust custom serum formulas, to maintain accurate treatment records, to keep the studio safe and compliant, and to improve the website and the services we offer. When you write to us through the contact form, we use your details to reply to you and to keep a record of the conversation so that a colleague can help if the original person is away.
We also use information in aggregate to understand which pages are useful and which are not. This aggregate view does not attempt to identify any individual. Where we send occasional updates about seasonal program windows, we do so only where we have a lawful basis, and every message includes a straightforward way to ask us to stop.
We do not use personal information to make automated decisions that produce legal effects, and we do not build advertising profiles that follow you across unrelated websites.
4. Legal Bases for Processing
Where the law requires a legal basis for processing, we rely on one or more of the following. Consent, when you submit information voluntarily or agree to receive updates. Performance of a contract, when processing is necessary to deliver a service you booked. Legitimate interests, such as protecting the studio, preventing misuse of the website and improving our services in ways that do not override your rights. Legal obligation, when we must keep or disclose records to comply with applicable law.
When we rely on consent you may withdraw it at any time by writing to help@aesthyx.lat. Withdrawing consent does not affect processing carried out before the withdrawal, and it does not prevent us from holding records that the law requires us to retain.
5. Cookies and Similar Technologies
This website aims to stay lightweight. If cookies or similar local storage are used, they serve to remember basic preferences and to support the normal operation of the pages. We do not use cookies to build advertising networks or to trade your browsing activity with data brokers.
Most browsers allow you to block or delete cookies through their settings. Doing so may affect how some pages behave, but the core content of this website remains readable without them. If we introduce a cookie or an analytics tool that changes this description, we will update the policy and, where required, ask for your permission before the tool is used.
6. Contact Forms and Email
The contact form on this website gathers a name, an email address, a subject line and a message. When the form is submitted, the browser prepares an email addressed to help@aesthyx.lat and hands it to your own email application. This means the message arrives from your account rather than from a third party server, and it also means the message is only delivered once you confirm it in your email client.
Information you send by email is stored in the studio mailbox and handled with the same care as information gathered in person. If you would prefer not to use email, you may call +13203083916 during business hours and speak with the team directly. Please avoid sending confidential documents such as scans of identity papers through ordinary email, and ask the studio for an alternative method when such material is genuinely needed.
7. Information About Skin and Treatments
Delivering a skincare program requires notes about skin condition, readings from the glow meter dial, patch test outcomes and the composition of any formula prepared for you. These records exist so that a treatment is safe, repeatable and honest. They are kept at the studio, accessed only by the formulators who serve you, and never sold or shared for marketing purposes.
Where a record contains health related information, we treat it as sensitive. We retain it only as long as it is useful for your care and as the law requires, and you may ask for a summary of what we hold. If you ask us to delete a treatment record, we will explain any portion we are obliged to keep and remove the remainder where the law allows.
8. Sharing and Disclosure
We do not sell personal information. We share it only in the limited situations described in this policy. Those situations include your instruction, where we disclose information to a recipient you asked us to involve; service providers who support the studio under contract; legal requirements, where we must respond to a valid request from a competent authority; and the protection of rights, where disclosure is necessary to prevent harm, fraud or abuse.
When we engage a service provider we require the provider to handle information only for the purpose we set and to protect it with appropriate safeguards. We do not permit a service provider to use information gathered for us for that provider own marketing.
9. Service Providers
Like most small studios we rely on a handful of providers for hosting, email delivery, and basic accounting. These providers process information on our behalf. We choose providers that offer reasonable security commitments, and we review those commitments as the relationship continues.
A provider may store data on servers located in a country different from your own. Where that happens we take steps intended to keep protection consistent, such as relying on contractual terms that require a comparable standard of care. If you would like to know which categories of providers we use, write to help@aesthyx.lat and we will explain in plain language.
10. International Transfers
The studio is based in the United States, and information you send to us is generally processed there. If you contact us from another country, your information will cross a border as part of that communication. We take reasonable steps to ensure that any transfer carries appropriate protections, and we limit transfers to what is necessary to answer your enquiry or deliver a booked service.
By using this website or contacting the studio you understand that your information may be processed in the United States, where privacy rules may differ from those in your home country. Where a specific transfer mechanism is required by applicable law, we will apply it.
11. Data Retention
We keep personal information only as long as it serves the purpose for which it was gathered or as long as the law requires. Enquiries that do not lead to an appointment are typically held for a reasonable period and then removed. Treatment records are kept for longer because they support safe follow up care and because professional standards may require it.
When a retention period ends we delete or anonymise the information. Anonymised material, which cannot reasonably be linked back to a person, may be kept for statistical purposes such as understanding how many guests enter each rung of the treatment ladder during a season.
12. How We Protect Information
We use a combination of technical and organisational measures to protect personal information. These include restricting access to the people who need it, holding treatment records securely at the studio, using protected connections where available, and keeping software reasonably current.
No method of storage or transmission is completely secure, and we cannot promise absolute security. If we become aware of a breach that is likely to result in risk to you, we will notify you and the relevant authorities as the law requires. If you believe your information has been mishandled, contact help@aesthyx.lat or call +13203083916 as soon as possible so we can investigate.
13. Your Privacy Rights
Depending on where you live, you may have rights that include the right to know what information we hold about you, the right to request a copy, the right to ask for correction of inaccurate details, the right to ask for deletion in certain circumstances, the right to object to or restrict certain processing, and the right to withdraw consent where consent is the basis for processing.
You may also have the right to lodge a complaint with a supervisory authority in your region. We would prefer the chance to resolve a concern directly first, so please write to help@aesthyx.lat and describe the issue. We will acknowledge your request, verify your identity where necessary to protect against misuse, and respond within the period the applicable law allows.
We will not discriminate against you for exercising a privacy right. You will still receive the same care and the same services regardless of any request you make about your data.
14. Privacy for Children
This website and the glow serum bar services are intended for adults. We do not knowingly collect personal information from children. If a young person wishes to use a service, a parent or guardian should contact the studio first and remain involved throughout the process.
If you believe that a child has provided personal information to us without appropriate consent, please write to help@aesthyx.lat or call +13203083916 and we will take reasonable steps to remove the information and to close any associated record, subject only to legal obligations that require us to retain certain material.
15. Third Party Websites
This website may link to pages operated by other organisations, for example a mapping service or a booking tool. Those pages are outside our control and are governed by their own privacy policies. We encourage you to read the policy of any site you visit before providing personal information there.
A link from our pages does not mean that we endorse every practice of the destination site. We include links only where they help a guest find the studio or complete a straightforward task, and we remove links that no longer serve that purpose.
16. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, our services, or the law. When we make a material change we will revise the date below and, where appropriate, place a notice on the homepage so that returning visitors are aware of it.
Continued use of the website after an update indicates that you accept the revised policy. If a change affects how we use information you gave us earlier, we will explain the effect and, where required, seek your consent again before applying the change to your data.
Store Visits and On Site Records
When guests visit the lab bar in person, we keep a simple visitation record that notes the date of the visit, the program booked and the general service area used. This record helps the studio manage capacity, honour prepaid sessions and follow up on aftercare questions. The record does not replace our booking system and it is not used to build behavioural profiles of any guest.
Some treatment programs include a short patch review completed on site. The results of such reviews are appended to the treatment record described earlier in this policy and are governed by the same retention and access rules. Guests who prefer not to have on site notes taken may decline, and the studio will simply record that the review step was offered and declined.
Glossary of Key Privacy Terms
For clarity, this policy uses a small number of recurring terms. Personal information means any detail that identifies you, such as your name, contact details or booking history. Treatment record means the notes a practitioner keeps about the programs you receive. Service provider means an outside company that processes data on our behalf under contract, such as a booking platform or a payment processor.
Anonymised data means information that has been changed so that it can no longer reasonably be traced back to any person. We may use anonymised data to study which program patterns are most requested across the studio as a whole. Because such data cannot identify you, the rights described in this policy do not attach to it once anonymisation is complete.
17. How to Contact Us
For any question about this policy, or to exercise a privacy right, contact AESTHYX LIMITED CO. by email at help@aesthyx.lat, by telephone at +13203083916, or by mail at 256 S 2670 E, St George - 84790-6412, United States (US). Please include enough detail for us to understand the request, and tell us the best way to reach you.
The studio is open Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 3:00 PM, and it is closed on Sunday. Messages received outside those hours are answered on the next working day. This policy is maintained by the developer Aesthyx together with the privacy lead at AESTHYX LIMITED CO., and it remains in force until it is replaced by a newer version published on this page.